Interview with Conflict Management Coach Cinnie Noble
Corey: Hi! My name is Corey Quinn and I’m the founder of mycoachmatch.com. We’re a site that matches coaches with clients based on fit. I’m here with Cinnie Noble. She’s a lawyer, a mediator. She’s a conflict management coach. She’s the author of Conflict Management Coaching: The Cinergy Model. Her company name is Cinergy Coaching and is based in Toronto. She does coaching and training worldwide. Welcome, Cinnie.
Cinnie: Welcome too. Thank you.
Corey: So could you share with us, why are you a coach?
Cinnie: I’m a coach because I found that I was working in the conflict management field for a number of years, and various ways of helping people find their way through conflict wasn’t working. When I heard about executive coaching on one-on-one work, I thought this was another possibility, another tool to add as a lawyer-mediator. And indeed it was. I think coaching, especially the model I developed, has helped people deal with conflict in ways that the other modalities just didn’t do.
Corey: That’s great. So when should someone consider working with you?
Cinnie: I have a strong client base from managers, leaders although others as well. But I do a lot of work in workplaces. There are people who are not managing conflict well. They might be having a lot of disputes in organizations that they’re involved in or that their staff are involved. They realized they just don’t know how to manage conflict very well themselves. That happens within workplaces a lot. Leaders get named into positions of being management when they really lack some skills, and conflict management is one of that. We get a lot of clients. I would say most of my clients are organizational, but I certainly get clients who are not in organizations, who are having challenges engaging in disputes with their family or friends or partners.
Corey: Sure. So who is your ideal client?
Cinnie: My ideal client is somebody who acknowledges that they have some challenges managing conflict, that they have some difficult conversations where they really don’t know how to manage themselves and the other person. Sometimes, it’s managers who have to be at performance reviews as most do, and they realize they are upset about how to do them. They expect some kind of response they don’t know how to deal with. It’s usually people who identify. They know that they have some challenges and they want some help. They want to become conflict confident.
Corey: In your experience as a coach, how important is a match between coach and client?
Cinnie: It’s probably one of the most important things about coaching I would think. I think that trust needs to build, the foundation, the rapport. They’re integral to making sure that clients feel trust for the coach. Ideally, that the coach has a sense of the client’s commitment, and not just ideally. It’s necessary that the coach knows that the client is committed and that they’re willing to go through the ups and downs and challenges of coaching relationships which can go on for a long time and really requires the client to dig deep and for the coach to be able to be there for them. That relationship is so important.
Corey: Can you show us a success story?
Cinnie: Well, I’m happy to say I have lots of success stories. I would say I was thinking about a recent one where a fairly senior vice president in a hospital was having a lot a lot of challenges everywhere she looked—whether it was the board, whether it was with her staff, whether it was with the research group. Wherever she was going, there was conflict among people. Whether or not she was directly involved, it was her dispute or not, she was faced with in and just didn’t think that she had the skills to know how to manage it and be able to deflect work with it. In my field of conflict management, conflict isn’t considered a bad thing. It’s considered something to learn how to engage in so that you can look for the opportunities in it. She finally started to see the opportunity. She lessened and has reduced immeasurably her general reactions to conflict. She’s regulating her emotions more and she’s able to manage and help other people manage more effectively.
Corey: That’s wonderful. It’s a great story.
Cinnie: Yes. Yeah.
Corey: Thank you so much, Cinnie, for being here with us today. Appreciate it.
Cinnie: Thanks for asking me, Corey. It’s a pleasure to be here.
About Conflict Management Coach Cinnie Noble:
Cinnie Noble is the founder of CINERGY™ Coaching, a division of Noble Solutions Inc. She is a lawyer-mediator, a certified coach and a former social worker, who has studied and practiced a range of conflict management services, for over 20 years.
You can visit her website here: CINERGY™ Coaching
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